Accessibility Statement
Our Commitment to Accessibility
At People First Credit Union, we are committed to ensuring that all members can access our services in a way that meets their needs.
We recognize that accessibility is a legal obligation under the European Union (Accessibility Requirements of Products and Services) Regulations 2023, but it is also central to our values of equality and community service.
To support this, we are working to ensure that all of our communication channels (in-branch, by phone, print, online) are designed to be accessible, user-friendly, and inclusive for everyone.
We are taking the following measures to ensure accessibility across credit union operations:
- Regular accessibility audits of our website using automated and manual testing to meet Web Content Accessibility Guidelines 2.2 level AA standards.
- Ongoing staff training in inclusive communication, service delivery, and accessible content creation.
- Accessible document formats available on request, including large-print and tagged documents.
- Procedures in place to provide assistance in-branch, via telephone, or via email.
- Engaging with our website and technology providers to address code-level accessibility issues.
Website Accessibility
People First Credit Union is committed to making its website accessible, in accordance with European Union (Accessibility Requirements of Products and Services) Regulations 2023. We are actively working to ensure that our website meets the requirements of Web Content Accessibility Guidelines (WCAG) 2.2 Level AA 🡕.
To support this, we are taking the following steps:
- Conducting automated and manual accessibility testing using recognized tools (for example, WAVE and NVDA)
- Reviewing content for clear structure, constant navigation, and appropriate use of headings and alternative text
- Providing descriptive links, high-contrast text, and keyboard navigable elements
- Ensuring that downloadable documents linked from the site are in accessible formats where possible
Our Commitment
We aim to meet all applicable accessibility standards, including:
- Making sure that content is perceivable, operable, understandable, and robust
- Supporting screen readers, keyboard navigation, and assistive technologies
- Ensuring text alternatives are available for non-text content (e.g. images)
- Maintaining good contrast ratios, readable fonts, and scalable text
- Providing accessible PDFs and forms where practical, and large-text versions on request.
Compliance Status
This website is partially compliant with the Web Content Accessibility Guidelines 2.1 level AA, due to the non-compliances listed below.
- A focus indicator is not visible on the website.
- Button and link colours have low contrast.
- Some PDF documents are not accessible to those using screen readers or keyboard navigation.
- Some forms are missing form labels and alternative text.
- Some pages have inconsistent heading levels.
- A "skip to content" button is not available on the website.
- A consistent "support" button is not sufficiently visible on all pages.
We are working with our website and technology providers to fix the above issues as soon as possible.
Feedback
If you encounter any accessibility barriers or have suggestions to improve user experience, we welcome your feedback. We have an online form below, or you can contact our office directly. Email us at info@peoplefirstcu.ie or call us on 057 86 22594.
Requesting alternative versions of documents
To support this, we have created accessible Word/PDF versions and large-text formats of the following documents:
- Account Closure Form
- Cash Draw Entry Form
- Cash Draw Cancellation Form
- Direct Debit Cancellation Form
- Standing Order Set-Up Form
- Privacy Notice
- Regulation 76 Information
- Common Reporting Standard (CRS) Notice
- Common Reporting Standard (CRS) Tax Residency Form
- Complaints Form
- Deposit Guarantee Scheme (DGS) Depositor Information Sheet
These versions are designed to be easier to read, complete, and navigate for screen-reader users and those who prefer larger print.
If you require any of the above documents in an alternative format, they are please call us or email us and we will do our best to accommodate your request.
To protect the security of your account, we may need to take additional steps to confirm that any request or instruction came directly from you. This may include verifying your identity or asking you to submit the form in a particular way. The staff member who you are dealing with will advise you of this.
Website Accessibility Statement
Last reviewed and updated on 05 June 2025.
People First Credit Union Limited (“PFCU”) is committed to making our website accessible, in accordance with European Union (Accessibility Requirements of Products and Services) Regulations 2023. We are actively working to ensure that our website and online services are accessible, user-friendly, and inclusive for everyone.
Scope of this Statement
This accessibility statement applies to:
- Our main public website www.peoplefirstcu.ie which hosts important information, webforms, documents, and news.
- Printed information and forms issued to members.
- Member interactions with our staff in-branch, over the phone, or online.
Our Commitment
We aim to meet all applicable accessibility standards, including:
- Making sure that content is perceivable, operable, understandable, and robust
- Supporting screen readers, keyboard navigation, and assistive technologies
- Ensuring text alternatives are available for non-text content (e.g. images)
- Maintaining good contrast ratios, readable fonts, and scalable text
- Providing accessible PDFs and forms where practical, and large-text versions on request.
What We Are Doing
We are taking the following measures to ensure accessibility:
- Regular accessibility audits of our website using automated and manual testing to meet Web Content Accessibility Guidelines 2.2 level AA standards.
- Ongoing staff training in inclusive communication, service delivery, and accessible content creation.
- Accessible document formats available on request, including large-print and tagged documents.
- Procedures in place to provide assistance in-branch or via telephone.
- Engaging with our website and technology providers to address code-level accessibility issues.
Compliance Status
This website is partially compliant with the Web Content Accessibility Guidelines 2.2 level AA, due to the non-compliances listed below.
- A focus indicator is not visible on the website. We are working with our website developer to enable this.
- Button and link colours have low contrast. We are working with our website developer to fix this.
- Some PDF documents are not accessible to those using screen readers or keyboard navigation. We are working internally to fix this.
- Some forms are missing form labels and alternative text. We are working with our website developer to fix this.
- Some pages have inconsistent heading levels. We are working with our website developer to fix this.
- A "skip to content" button is not available on the website. We are working with our website developer to enable this.
- A consistent "support" button is not sufficiently visible on all pages. We are working with our website developer to enable this.
This statement was prepared on 20 June 2025. The statement was prepared by a self-assessment using automated testing technology and manual testing.
Feedback and Contact
If you encounter any accessibility barriers or have suggestions to improve user experience, we welcome your feedback. We have an online form below, or you can contact our office directly.
Our email address is info@peoplefirstcu.ie, and our telephone number is 0578622594.
