SME and Business Loan Repayment Difficulties

Get in touch with our Arrears Support team

You don't need to wait until you've missed a repayment before contacting us. If you think your business may have difficulty meeting its repayments, get in touch with us as soon as possible.

What happens when you contact us?

Information we may need from you

When considering your circumstances, we'll look at the overall financial position of your business and its ability to meet its current and future commitments. We'll consider the information you provide and the circumstances specific to your business.

To assist us in understanding the financial position of your business, we may request certain information from you, including (but not limited to):

• Recent management accounts
• Business bank statements
• Cash-flow forecasts
• Details of existing borrowing
• Details of outstanding debts
• Current and expected income
• Details of assets and liabilities
• Business plans or forecasts where appropriate

SME Lending Information Booklet

We've put together a Standard Information booklet for SME lending. This booklet contains information explaining how we deal with businesses experiencing financial difficulties, the information we may require, the options that may be available and how our appeals process works.

What happens if you don't engage with us?

It's important that you continue to engage with us. We can only properly assess your circumstances and consider the options available to you if you provide the information we need and remain in contact with us.

If you don't engage with us, this may affect our ability to consider an alternative arrangement and may have other consequences for your business and its borrowing.

You may wish to seek independent professional advice about your business's financial circumstances. You can appoint a third-party adviser to assist you and accompany you during discussions with us.