057 86 22594 | All incoming and outgoing calls are recorded for training, regulatory and quality purposes
057 86 22594 | All incoming and outgoing calls are recorded for training, regulatory and quality purposes
  • Loans
    Loans Personal Loan Student Loan Car Loan up to €25K Monster Car Loan over €25K Monster Home Loan over €30K Mortgage Debt Consolidation Loan Buy Now, Pay Later Loan HSE Cross Border Directive Loan Agri Loan Business Loans Apply Now
  • Services
    Services Savings Cash Draw Financial Planning Scholarship Award Foreign Exchange Open Banking Loan Protection Insurance Life Savings Insurance Online Banking Mobile App Welcome Pack Member Services Centre
  • Current Account
  • About Us
    About Us News Careers Volunteering Annual Reports Privacy Policy Community Funding Safeguarding your Account Central Credit Register Covid-19
  • Contact Us
    Contact Us Loan Repayment Difficulties Making a Complaint Downloads
  • Education
    Education Fraud Prevention
    Join
    Register
    Login
  • Home
  • About Us
  • News
  • Irish Credit Unions top Customer Experience league table for record setting eight years running!
Irish Credit Unions top Customer Experience league table for record setting eight years running!

19 October 2022

Irish Credit Unions top Customer Experience league table for record setting eight years running!

Credit unions have topped the league table for the best customer experience in Ireland at the official CXi awards announced today. This is a record-breaking eighth year in a row that credit unions have topped the CXi poll.

Speaking after today’s announcement, ILCU Head of Communications, Paul Bailey said, “Once again, we see Irish credit unions top the poll for best customer experience in this year’s CXi report. This is a huge endorsement of the excellent customer experience offered by credit unions to their members on a daily basis through face to face engagement in credit union offices across the country, and through online and digital offerings. In a year which has seen Ulster Bank and KBC withdraw from the Irish market, more and more consumers are realising the importance of excellent service from a financial provider with a social ethos who puts their members’ needs at the heart of everything they do, and one which will always be there for them. It’s no coincidence that over 70,000 consumers have switched their bank accounts to credit unions since the beginning of the year. The results from the CXi report speak for themselves and it is a testament to the dedication and the hard work of staff and volunteer directors in every credit union in Ireland.”

The Customer Experience Insight (CXi) Report is published annually by the CX Company based on a survey carried out on their behalf by Amárach Research. Over 33,000 experiences were evaluated using the CX Framework, including value, channel usage, how important employees are to the customer experience, and net promoter score (NPS) which measures the loyalty of customers to a company.

Speaking at the CXi report launch, Michael Killeen, Chairman of the CX Company said, ‘’Irish Credit Unions topped the CXi league table for a record eight year in a row, which is unheard of around the world. Credit unions are fully committed to brilliant and consistent CX Excellence. They treat their members like a member of their own family and, in response to members’ evolving needs, are continuing to develop new products and services including mortgages, current accounts and SME loans, as they drive CX Excellence across the whole credit union sector.”

Back to News Share
Irish Credit Unions top Customer Experience league table for record setting eight years running!

Related Articles

Loan Officer Vacancy
21 Jan 2023

Loan Officer Vacancy

Read More
2022 Art Competition Winners
18 Nov 2022

2022 Art Competition Winners

Read More
2022 Art Competition
03 Oct 2022

2022 Art Competition

Read More
PFCU celebrates International Credit Union Day® 2022!
28 Sep 2022

PFCU celebrates International Credit Union Day® 2022!

Read More
Back to news

Portlaoise Branch

Address:
Head Office James Fintan Lalor Avenue, Portlaoise, Co. Laois, Ireland, R32 XE18
Tel:
057 862 2594
Email:
info@peoplefirstcu.ie
Web:
www.peoplefirstcu.ie
Latitude:
53.0316443
Longitude:
-7.2995889
We're Open:
Tuesday 09:00 - 17:15
Wednesday 10:00 - 17:15
Thursday 09:00 - 17:15
Friday 09:00 - 19:00
Saturday 09:30 - 15:00

Abbeyleix Branch

Address:
Credit Union House Main Street, Abbeyleix, Co. Laois, Ireland, R32 XHH0
Tel:
057 862 2594
Email:
info@peoplefirstcu.ie
Web:
www.peoplefirstcu.ie
Latitude:
52.9120133
Longitude:
-7.3521341
We're Open:
Tuesday 09:15 - 17:15 *
Wednesday 10:00 - 17:15 *
Thursday 09:15 - 17.15 *
Friday 09:15 - 19:00
Saturday 09:15 - 12:30

Abbeyleix Branch closes for lunch Tues - Thurs from 12.30 pm -1.30 pm,
Open through lunch on Friday

Athy Branch

Address:
13-14 Emily Square, Athy, Co. Kildare, Ireland, R14 XV40
Tel:
057 862 2594
Email:
info@peoplefirstcu.ie
Web:
www.peoplefirstcu.ie
Latitude:
52.9912234
Longitude:
-6.9852183
We're Open:
Monday 09:30 - 17:00 *
Tuesday 09:30 - 17:00 *
Wednesday 10:00 - 17:00 *
Thursday 09:30 - 17:00 *
Friday 09:30 - 19:00

*Closed for lunch 12.30pm -1.30pm Monday - Thursday
Open through lunch on Friday

Stradbally Branch

Address:
Main Street, Stradbally, Co. Laois, Ireland, R32 V065
Tel:
057 862 2594
Email:
info@peoplefirstcu.ie
Web:
www.peoplefirstcu.ie
Latitude:
53.0152779
Longitude:
-7.1509774
We're Open:
Saturday 10:00 - 13:00 *

*This office only opens every second Saturday.
Next dates: 14/01/2023, 28/01/2023, 11/02/2023, 25/02/2023

  • Like Us on Facebook
  • Find Us on LinkedIn
  • Follow Us on Instagram
  • Find Us on Twitter

People First Credit Union Ltd is regulated by the Central Bank of Ireland. Reg No. 137CU

  • Help
  • T&C
  • Cookie Notice
  • Website Privacy Statement

Cookie Consent