Updates to Current Account

As part of our commitment to enhancing the banking experience for your members, we are transitioning our Current Account debit cards from Mastercard to Visa. All current account holders will receive a new Visa Debit card as part of this enhancement.

The new look debit card is powered by Visa and comes with trusted benefits and enhanced features. The card will be issued to all existing and new Credit Union Current Account members.

We have compiled a list of frequently asked questions, but our team are available to answer any further questions you may have.

When will members receive their new VISA debit card?

The newly designed Visa Debit card will begin arriving by post in early August. Members will receive a notification one week before the card is delivered, explaining what to expect and any steps they need to take once it arrives. In the meantime, the existing card will continue to work. No action is required by members until their new card arrives.

What is secure online shopping?

When shopping online using the Visa Debit card, members may be asked to enter a password they created along with a one-time passcode sent to their phone. This helps to ensure members better protected from fraud. Details on how to set up the online shopping password will be received with the Visa Debit card.

What is VISA Secure?

Visa Secure is an online security service provided by Visa that adds an extra layer of protection to online purchases, helping to prevent fraud and ensure that only members can authorise transactions with their card.

What happens if a member forgets their online password?

If a member is asked for their password when shopping online and cannot remember it, they will have the option to click on ‘Forgot Password’ and reset a new password so that they can complete the payment.

Can a member change their online shopping password?

Yes. Members can change their online password by texting PASSWORD followed by their date of birth and last four digits of their Visa Debit card number to 51155.

If a VISA debit card is lost or stolen, does the member need to create a new online shopping password?

Yes, as the new card will have a new card number, they will need to set up a new password for this card number. A previously used password can be used.

If a member gets a replacement VISA Debit card, does the member need to create a new online shopping password?

No, once the card number on the replacement card is the same as the previous Visa Debit card, they won’t need to set up a new password.

Can a member opt out of the online shopping password service?

No, members cannot opt out of the service if they would like to use their VISA Debit card to shop online.